Five tools inside your account

How does Silversands Casino help you play responsibly?

Play only from 18+, and every Silversands Casino account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set a deposit limit

Licensed and regulatedLicense ALSI-575876 issued by Anjouan Offshore Finance Authority

Protection at a glance

Read the essentials before you deposit

Use this block when you first open your account and want the essentials in one view.

Minimum age18+

Regulator and licenseAnjouan Offshore Finance Authority, ALSI-575876

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Built-in controls

What you gain from limits you choose yourself

Use this block when you want to know which controls exist before your first deposit.

Before the first deposit

Cap what can leave your bank each day, week or month. Switch it on at sign-up, before any play, so the figure is yours and not a reaction to a loss.

How much can you afford to lose?

Set the most you are willing to lose over a stated period. Turn it on while you are calm, so a difficult evening cannot decide your spending for you.

Losing track of the clock?

Receive a gentle reminder as your session runs on. Choose it if you lose track of time easily, so you can step away for a break when the alert arrives.

A break you choose

Take a break from play without closing anything down. Pick it when you need distance for a while but want your account, balance and history kept intact.

Go further than a pause

Close yourself out of the casino entirely, and this is set inside your account rather than through a national register. Choose it when play has stopped feeling like entertainment.

A limit in your control

Walking through your first limit

Silversands Casino keeps limits inside the logged-in account, so nothing is fixed by a message or a chat.

Signed in, not signed out

Sign in with your email address and open the settings area of your profile. Confirm you are in your own single account before you change anything.

Limits, not payments

Find the limits section rather than the payment section. Read what each control covers so you choose the one matching the change you want.

Pick your own ceiling

Pick deposit limits, loss limits or session reminders, then choose a level you can keep on an ordinary week. Write down the reason for the figure.

Confirm, then look again

Approve the change and return to the limits screen to see it listed. Note the confirmation so you can check it again after your next session.

A home where the under-18s stay out

Age checks from the first deposit. Register only in your own name: every new account is checked against identity documents before withdrawal. A young person has no path into play here, and the check begins at sign-up.

A quiet barrier on the shared phone. Install a site-blocking tool on shared phones and computers as a household rule. One setting on the family device keeps casino and betting sites closed to everyone who uses it.

From blame to a conversation. Speak about the money calmly and without blame, then ring Gambling Helpline Aotearoa on 0800 654 655, free at any hour. Relatives who call get practical guidance, not a lecture.

When does play stop being fun?

Noticing the signs early gives you room to choose; a limit set in your account or a short pause is the first step, and both are there whenever you want them. Gambling is entertainment with a cost, never a way to earn.

Read this with your own week in mind, not someone else's.

You play longer than you meant to
Chasing the last amount back
Hiding how much you spend
Deposits you did not plan
Borrowing to keep playing
Money set aside for bills is used
Your mood follows each result

Where to turn

People who listen, free of charge

Worth reaching for on a hard afternoon, or when someone you love is the one struggling.

Gambling Helpline Aotearoa

A free, confidential line that answers at any hour of the day or night for players and for the people close to them, and it can also be reached by free text. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling at no cost, with peer and cultural support, offered from eighteen clinics around the country and reachable by freephone, text or in person on weekdays. pgf.nz

Safer Gambling Aotearoa

Health New Zealand information for anyone who gambles and for families, covering the signs of harm, practical tips and a finder for support close to home. safergambling.org.nz

Short break or long, chosen by you

Hourly rest without losing access. Ask support to place a cooling-off period on your account when you want a few hours or days away. It is set for the length you choose, it applies once support has confirmed it, and your account stays closed to play for that stretch while you keep access to your history and withdrawals.

Closing access for the long term. For a longer stay away, ask support to self-exclude your account, and it closes play for the period you agree, of up to two years. The decision cannot be undone early, so it is a firm brake rather than a pause, and we will not reopen the account before that period runs out.

Ask support to exclude you. New Zealand keeps no national exclusion register, so your account is the place where self-exclusion is set. Ask our live chat, email or phone team to start it and to agree the length, then speak with the Gambling Helpline if you want support to hold to it.

Six short answers

Ask us anything about limits

Silversands Casino answers plainly, so you decide with the whole picture in front of you.

Do the controls work the same in the mobile version?+

Yes. Open your account area through the mobile version and the same controls sit there as on a desktop, with deposit limits, loss limits and session time reminders in one place.

What do I do if I want my account shut permanently?+

Send a short request to [email protected] and state that you want the account shut permanently. The support team handles it from there and lets you know when the closure is complete.

How can I help my brother who cannot stop playing?+

Ring Gambling Helpline Aotearoa on 0800 654 655, where the line stays open at any hour and takes calls from worried family members as well as players. A trained person will talk through what you can do next.

Why do you need my ID before I can play?+

Because the licence only allows players aged 18 or over, and identity and age have to be confirmed before an account is activated. The check is a one-off step that keeps underage play out of the casino.

Once a self-exclusion starts, will it lift before the period ends?+

No. A self-exclusion stays switched on for the whole period you picked when you set it, and the account does not reopen early on request. Choose a length that you can live with.

While I take a cooling-off break, what still works in my account?+

A cooling-off period blocks your play for the length you choose, so the casino stays closed to you until it ends. Everything you set stays in place when you come back.