Verification basics

Verify Your Silversands Casino Account Before the First Withdrawal

The licence requires every player to be identified, so Silversands Casino runs the check once and aims to finish it within 63 hours.

Start your verification

Licensed and regulatedLicense ALSI-575876 issued by Anjouan Offshore Finance Authority

Under review

Cleared Once, Confirmed For Good

Six lines that answer who runs the check, under which licence and how long it takes.

Who checks

Silversands Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-575876

Time to result

63 hours

Required from

Before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

Approved sooner

Getting It Right The First Time

Four moves that cut the chance of a second review and get your account cleared sooner.

Login First, Files Second

Log in and open the verification area of your account, then read the list of items the casino is waiting for. Note which document each slot asks for before you touch a single file.

Corners In, Glare Out

Photograph each page of your identity document in daylight, with all four corners inside the frame and no glare across the text. Upload the image as its own file rather than inside an archive.

Which Statement Counts?

Choose a statement or bill that shows your name and your New Zealand address, then upload the whole page. Skip screenshots of a phone screen and anything older than a recent billing cycle.

Clear Inbox, Clean Result

Watch your inbox for a confirmation once the files are in, then leave the account untouched until the result lands. Reply to the verification team with replacements if they flag an image.

Four documents

Send Clear Copies, Get Cleared

Four uploads, what each one confirms, and the detail that decides whether the copy is accepted.

Proof of identity

Confirmsyour name, date of birth and photo

Copy must showFull page, all four corners, readable text

Proof of address

Confirmswhere you live in New Zealand

Copy must showYour name, full address, recent issue date

Payment method confirmation

Confirmsthe account you deposit from

Copy must showYour name and the same payment method

Rejected First Time, Approved Second

The Details Do Not Line Up. Names, dates or addresses on the paper disagree with the details you gave us, and a mismatch always stops the check. Resend a paper that shows the same name and address as your account Reply from your registered email address so the file lands correctly

Fresher Paper, Faster Approval. A bill older than a few months tells us nothing about where you live now, so it is turned away on sight. Pull a statement from the last few months instead Choose a letter with both your name and street address

Send The Original, Not The Edit. A trimmed scan or a file cleaned up in an editor loses the very edges and marks we need to judge it genuine. Photograph the whole page, corners included Send the untouched original straight from the camera

Show Us Where The Money Came From

Running under license ALSI-575876 from the Anjouan Offshore Finance Authority, Silversands Casino has to know that money on the site is clean. A funds question is routine under that licence and follows the same script for every player. Nothing about it suggests you did anything wrong.

Depending on your case, one or more of these may be requested.

Recent bank statements
Payslips or an employment letter
Tax return or income records
Proof of a property sale
Confirmation of an inheritance or gift

When The Check Arrives

Find Out When We Ask For Documents

This block settles when a document request can land, so nothing about it surprises you.

Before Your First Payout

The licence requires a completed check before money leaves the site, so the first cash-out is where identity, address and payment papers are confirmed.

Your First Payout On It

Adding a card or wallet we have not seen ties new payment details to your name, so confirmation of that method is requested before any payout runs.

Expect A Question Here

A deposit or withdrawal far outside your usual pattern prompts a source of funds request, not a freeze, to satisfy anti-money laundering duty under our licence.

Where Will The Extra Come From?

A higher deposit ceiling shifts how much could pass through the account, so affordability and source of funds papers are reviewed before the new limit starts.

While Your Withdrawal Waits

From Held Back To Cleared

Read this while a payout sits on hold or before you send your first file.

My ID photo was rejected, what do I do now?+

Send a fresh shot rather than arguing with the first one. Check the rejection note, because most refusals come from glare, cropped corners or an expired card, then reupload to [email protected]. A support agent can name the exact fault before you try again.

When does Silversands Casino actually ask for my documents?+

Expect the request at the latest before your first withdrawal. Our licence lets us ask at registration or at your first deposit as well, so have the files ready early. Clearing the check up front means nothing stalls later.

Can I send my documents from my phone?+

Yes, a phone camera is fine for every file we accept. Lay the document flat on a dark surface in daylight, keep all four corners inside the frame and avoid the flash. Send the file straight through the upload link on your account page.

Why do you want to know where my money came from?+

This is a routine AML step our licence obliges us to run, not a suspicion about you. A salary, a business or savings usually answers it with one recent statement. Send a clear copy and the question closes there.

How long is the wait after I upload everything?+

Allow up to 63 hours for a decision on a complete set. Most files reach a reviewer far sooner, and gaps or blurry images are what push a case to the outer limit. Send all three documents together to keep it short.

Are my documents safe once I send them?+

Yes, uploads travel over TLS 1.3 encryption and go only to the verification team. The files exist to satisfy our licence under the Anjouan Offshore Finance Authority, licence ALSI-575876, and are handled for that purpose alone. Write to [email protected] with any question about your data.