Anjouan ALSI-575876+64 9 489 8410
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A real person, fast

Stuck on a deposit? Here is how to contact Silversands Casino

Silversands Casino support answers around the clock, every day, by live chat, e-mail and phone, with typical replies in minutes rather than days.

Get help now Licensed and audited, 18+
Paid today
731,624 NZ$
2,704 Players online
Licensed and regulatedLicense ALSI-575876 issued by Anjouan Offshore Finance Authority
Fast withdrawalsAverage payout in 17 minutes, up to NZ$26,000 per transaction
Data protectionTLS 1.3 encryption safeguarding every session and transaction
Channel picker

Pick the route that fits your question

Useful the moment a bonus is missing, a withdrawal stalls or you simply want a quick answer.

Fastest answer here
Live chat on the site suits quick questions about bonuses, deposits and logins. Replies typically land in two minutes, and the desk never closes.
Start chat
Your paperwork question
E-mail [email protected] suits documents, statements and anything with attachments. The usual reply takes two hours, and the inbox runs day and night.
Write
Better a call than a wait
Ring +64 9 489 8410 (NZST) for a stalled withdrawal or a login you cannot fix. Someone picks up within five minutes, and the line is staffed all day.
Call
Silversands Casino in NZ

Do you help players in New Zealand?

Same brisk desk, same standards, with a local number and hours that match how New Zealand plays.

How to reach us

New Zealand phone+64 9 489 8410
Time zoneNZST
LanguagesEnglish, German, French, Norwegian
E-mail[email protected]

Who watches us

SupervisorAnjouan Offshore Finance Authority, ALSI-575876

If play gets hard

Gambling helpGambling Helpline New Zealand

Mid-query and want one clean answer

Have each of these within reach so the agent starts on the fix, not on questions.

  • Registered e-mail address on the account
  • Player ID or account nickname
  • Date and NZ$ amount of the transaction
  • Payment method used, plus last four digits
  • Copy of the last error message or screen
Silversands Casino desks

Which desk handles your question?

Best used when your question has a clear owner and you would rather skip a transfer.

Your account

General support[email protected]
Verification and KYC[email protected]

Your money

Deposits and withdrawals[email protected]

Everything else

Complaints[email protected]
Privacy requests[email protected]
Business and partnerships[email protected]
Silversands Casino operator

Regulated offshore, answerable in writing

Reach for this block when you want a name, an address and a licence number before you deposit.

The company

Legal nameSilversands Casino LLC
Company number435903 (Anjouan)
Registered addressHombo Road, Mutsamudu

The licence

RegulatorAnjouan Offshore Finance Authority
Licence numberALSI-575876

Written contact

Help e-mail[email protected]
Complaint route

A written trail you can escalate

Follow these four steps when a chat answer has left the matter where it started.

What goes in the first e-mail?
Put the whole story in writing to [email protected], with dates, amounts and any chat reference. Everything lands with the complaints desk rather than general support.
Check the reply against your records
Expect a written reply that sets out what was checked and what the outcome is. Read it against your own records and reply once with anything still missing.
Silversands Casino senior review
Disagree with the outcome and you can ask for a second look by a senior handler. That handler reviews the file again and answers with a final position in writing.
Escalation to the licensing authority
Remain unhappy after that final position and the file can go to the Anjouan Offshore Finance Authority, which licenses this casino. Include your licence reference, ALSI-575876.

Independent gambling support in New Zealand

When play stops being fun, independent organisations in New Zealand give free, confidential help that has nothing to do with us. Gambling Helpline New Zealand, Problem Gambling Foundation of New Zealand and The Salvation Army Oasis all work separately from Silversands Casino and never see your account.

Gambling Helpline New Zealand. A free, confidential phone and online service for anyone worried about their own gambling or someone else's.

Problem Gambling Foundation of New Zealand. Counselling, peer support and practical advice for players and families across the country, with no cost to you.

The Salvation Army Oasis. Community-based support and budget help for people whose gambling has started to strain everyday life.

Continue Reading
Answers without the runaround

What players ask before they get in touch

Clears the small worries so you can pick a channel and get on with your evening.

trustDo I need to speak another language to be understood?+
Help is answered in English, German, French and Norwegian, so a native English speaker never waits for a translation. Pick any route and you reach the same team.
trustWhat happens when the first reply does not sort it?+
Say so plainly and ask for it to be escalated; a supervisor reviews the case. Should that still fall short, you can take a formal complaint to the Anjouan Offshore Finance Authority, which issued licence ALSI-575876.
trustHow long until my account is actually shut?+
Ask the support team to close the account and confirm when it is done. Verification can take up to 63 hours, but shutdown of a closed account starts once your request is logged.
trustWhere do I ask for my data or for it to be deleted?+
Privacy requests go to [email protected], whether you want a copy of your data or its removal. Confirm your identity is asked for, never your password.
trustDo I need to wait for office hours in New Zealand?+
Live chat and the help inbox run around the clock, seven days a week, so three in the morning is as good a time as any. A typical chat answer lands in two minutes, while e-mail takes closer to two hours.
trustWhere can I check who runs this casino and under what licence?+
Silversands Casino LLC holds licence ALSI-575876, granted by the Anjouan Offshore Finance Authority. The company is registered as 435903 in Anjouan and trades from Hombo Road, Mutsamudu.
trustWhy does the team need my details before they will help?+
Give the e-mail address you registered with and the last four digits of your payment card, nothing more. Anyone asking for your password is not the support team, so never send it.
Response clock

Realistic waits, real clocks

Nobody likes wondering whether a message vanished, so here are the waits we work to.

Live chat

Chat hours24/7 support available
Chat first reply2 minutes
All hours shown inNZST

E-mail

E-mail address[email protected]
E-mail reply2 hours

Phone

Phone number+64 9 489 8410
Phone wait5 minutes

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